The Impact of Perceived Supervisor Support, Work Life Balance and Work Engagement in Controlling Turnover Intention in a Pharmaceutical Manufacturing Company


  • Tjhia Lian Nie Universitas Katolik Indonesia Atma Jaya
  • Saebani Harjono Universitas Katolik Indonesia Atma Jaya
  • Sylvia Diana Purba Universitas Katolik Indonesia Atma Jaya
  • Endang Sulistyaningsih Universitas Katolik Indonesia Atma Jaya



Perceived Supervisor Support, Turnover Intention, Work Life Balance, Work Engagement


This research aims to determine the effect of perceived supervisor support on turnover intention which is mediated by work life balance and work engagement. This research was conducted at a pharmaceutical manufacturing company in Cikarang, West Java using a non-probability sampling technique, namely purposive sampling. The author distributed an online questionnaire to every worker with permanent employee status with a minimum work period of 1 (one) year to 107 workers. The data analysis method uses the PROCESS Hayes macro bootstrapping method in SPSS. The research results show that perceived supervisor support does not have a significant effect on turnover intention, but work life balance and work engagement fully mediate the influence of perceived supervisor support on turnover intention

Author Biographies

Tjhia Lian Nie , Universitas Katolik Indonesia Atma Jaya

Graduate Student at Master of Management Program

Faculty of Economic and Business,

Universitas Katolik Indonesia Atma jaya

Saebani Harjono, Universitas Katolik Indonesia Atma Jaya

Supervisor, Lecturer, Master of Management Program, Faculty of Economic and Business, Universoitas Katolik Indonesia Atma Jaya. 

Sylvia Diana Purba, Universitas Katolik Indonesia Atma Jaya

Supervisor, Lecturer, Master of Management Program, 

Faculty of Economic and Business, Universitas Katolik Indonesia Atma jaya


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